Spa Manager Job Description

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SPA MANAGER JOB DESCRIPTION


    
The Spa Manager is responsible for the daily operation of the spa, developing vendor relations, overseeing and motivating spa sales, implement strategies to achieve performance targets, ensure guests are receiving 5 star treatment while at the spa, train and mentor the staff. 
    
Liaises with:  Massage therapists, nutritionists, skin therapists, among other specialists
    
 Key responsibilities:

    Prepare, implement and update business & marketing Plan
    Manage the financial budget, control costs and prepare expenses reports for the Spa director
    Ensure the Spa operating procedures and polices are implemented and updated as required
    Supervise daily spa operations and liaise with other staff members to ensure cleanliness, maintenance and service standards are upheld
    Co-ordinate spa promotions and other marketing activities to maximize Spa position in the market
    Assist in the development and updating of the spa brochure
    Manage client feedback
    Check inventory of health products
    Train employees
    Handle employee schedules
    Purchase necessary materials
    
    Minimum Educational Qualifications Required:

    • Beauty/Spa Therapy qualification
    • Business Administration qualification also an advantage
    
    Proven Business Skills Required:
    • Operations Management
    • Financial / Accounting analysis & reporting
    • Human resource management Negotiation
    • Retail Management
    • Industry Analysis
    • Customer Service
    • Public Relations & Marketing
    
    Technical Skills:
    • Computer Literate (mid-advanced level)
    • Business writing
    
    Personality Traits:
    • Leadership
    • Articulate, verbal and written communication
    • Self Motivated
    • Enthusiastic
    • Sales orientated Results Orientated
    • Professional Presentation
    • Interpersonal Skills


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